The survey has been designed to find out what customers’ views are on the various services offered by East Riding Libraries, and see what has changed over the course of the pandemic. Customer feedback is essential to help shape the service moving forwards and provide the information, resources and support that the Library service can offer communities in the East Riding.
Libraries have long departed the traditional image of silent study spaces with stern librarians. Prior to the start of the pandemic, East Riding Libraries were bustling community hubs, full of social and group activities including: Reminiscence for older people and those living with dementia; Bounce and Rhyme sessions for babies and toddlers with their parents and carers; knit and natter groups for crafters of all ages; coding clubs for children; and reading groups for all ages. All this alongside public access computers, free for all to use and popular with job hunters and students, and safe public working spaces used by tutored children and young people, local businesses and community projects.
Based on the Government roadmap, East Riding Libraries are hopeful that social groups can be reinstated in library spaces following 17 May but they are likely to be reintroduced in increments to ensure customer safety. This interim period provides an ideal opportunity to gather feedback and review the community offer.
Librarian Jess McCarthy said: “Your views will be hugely appreciated, whether a library member or not – all are encouraged to complete the survey. You may not use the service at the moment, but may see the value to others, or may not be aware that eBooks, audiobooks, magazines and newspapers can all be downloaded from home free with a library card. This is a great opportunity for everyone to find out what’s available, but also have your say.”
The survey can be found online at www.eastridinglibraries.co.uk, and paper copies will be available from library branches and mobiles for those without internet access, which must be completed and returned by 30 May.
East Riding Libraries are free for anyone to join, from birth upwards. Either drop in, or visit the website (www.eastridinglibraries.co.uk) to join.