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Staying independent at home (Lifeline and responder service)

How the Lifeline and responder service can help you remain independent at home using assistive technology.

How can I improve my independence whilst living at home?

If you feel that you may need further support to help you live independently within your own home, then our Lifeline and responder service may be able to help.

The Lifeline and responder service has a range of assistive technology which may be able to help you live independently within your own home. Should you require an emergency service, our Lifeline control centre is available 24 hours a day, seven days a week, 365 days a year and they will alert the appropriate emergency contacts or services as required. 

What is the Lifeline and responder service?

The Lifeline and responder service is run by East Riding of Yorkshire Council and available to residents of the East Riding. It is monitored by a dedicated Lifeline control centre 24 hours a day, seven days a week, 365 days a year. 

The Lifeline and responder service provides a communication link between yourself whilst in your home and the Lifeline control centre, so that in an emergency, trained Lifeline control operators can respond and take the most appropriate action.

Depending on the service you require and your personal circumstances you will be provided with a Lifeline unit and a pendant to wear when you are in your home. When you activate the red button on either device in an emergency, a call is sent to the Lifeline control centre alerting them that a response is required. 

Your Lifeline equipment is to enable you to initiate a response in an emergency situation. An emergency situation can include contacting:

  • nominated contacts such as family, friends and neighbours
  • Lifeline responders
  • the emergency services such as fire, police and ambulance services

An emergency situation can include:

  • a medical condition where support would be required
  • a fire, gas or flood
  • those living with dementia in the community
  • a fall

Who is it for?

There are no eligibility criteria for the Lifeline service.

The service is available to anyone, of any age, who would like to feel safer, more protected and independent in their own home.

The system can provide benefits for:

  • people of any age living alone
  • older, infirm or disabled people
  • people who have been discharged from hospital and require additional support and assistance at home
  • people at risk of domestic violence, racial harassment, repeat victimisation or distraction burglary
  • people living in high crime areas
  • people living with medical conditions who require peace of mind
  • people living with dementia in the community

How much does it cost?

The cost depends on the type of support you require. 

Please note: the charges below cover the Lifeline and responder service only. Additional fees are charged for the rental of the assistive technology equipment and sensors, if you decide to rent any.


Emergency response from your Lifeline and responder service if your nominated contacts are unavailable

This response service includes an emergency response from the Lifeline and responder service, such as sending someone to your home if you need help, when your nominated contacts are not available. 

Cost: £22.50 per month

Emergency response to notify your nominated contacts that they need to respond to an emergency

This response service includes contacting your nominated contacts when you need help. This type of Lifeline and responder service requires a minimum of two emergency contacts living within a 45 minute radius of your home, as they would be required to respond to any emergency. 

Cost: £14.50 per month

How do I pay for the Lifeline services?

After you decide which Lifeline and responder service is appropriate for your situation and which assistive equipment you wish to purchase, our telecare support service will contact you to arrange an appointment for our Lifeline technicians to attend to set up a direct debit for your monthly payments and install the relevant equipment. 

What assistive equipment is available?

In addition to the Lifeline pendent, you may choose to add extra equipment, such as motion sensors and smoke alarms. When the sensors or alarms are activated, the Lifeline control centre is alerted. This means that if for some reason you are unable to press the red button on your Lifeline devices, or are unaware of the danger, we can still respond and send help.

Some of the equipment available includes:

  • personal alarm pendants/buttons
  • smoke alarms and carbon monoxide detectors
  • fall sensors
  • bogus caller buttons
  • high/low temperature monitors
  • movement and flood sensors
  • medication dispensers
  • epilepsy and bed sensors.

Cost of assistive equipment:

The cost for some of the assistive equipment available is shown below: 

Smoke alarm

Raises an instant alarm call if it detects smoke, ensuring any potential fire situations are always responded to.

Cost: £1.00 per month

Temperature extreme sensor

Detects low, high or rapid rate of rise of temperature within a property and raises the appropriate alert.

Cost: £1.00 per month

Flood detector

It provides an early warning by raising an alert of potential flood situations in the home.

Cost: £1.00 per month

Bogus caller (visitors you do not recognise)

Fitted near a door, this discreet button can be used to call for assistance when a stranger requests entry into a home.

Cost: £1.00 per month

Pillow alert

It vibrates to alert a sleeping user to a potentially dangerous situation such as a fire.

Cost: £1.00 per month

Wrist watch with Lifeline pendant reminder

An alarm button and quality watch combined encourages telecare users to wear their personal trigger throughout the day.

Cost: £1.00 per month

Carbon monoxide detector

It warns of dangerous carbon monoxide levels within a property allowing the appropriate action to be taken.

Cost: £1.50 per month

Fall detector

It automatically detects a serious fall and raises an alert. It can also be used as a personal trigger.

Cost: £1.50 per month

Incontinence sensor

Placed between a mattress and a top sheet, this sensor provides immediate warning on detection of moisture.

Cost: £3.50 per month

Property exit monitor

It provides an early warning by alerting that the user has left their home and not returned within a predetermined time parameter. It’s ideal for people with dementia and their carers.

Cost: £4.00 per month

Epilepsy sensor

It provides warning of epileptic attack whilst in bed.

Cost: £8.00 per month

If you require any other assistive technology for a very specific reason please contact the Lifeline and responder service to discuss your requirements.

Telephone: (01482) 396040

Email: lifeline@eastriding.gov.uk 

How do I get started with the Lifeline and responder services?

To access the Lifeline and responder services, complete the Lifeline and responder services form below:

Apply for Lifeline and responder services

After you submit the form, we will contact you to arrange a home visit. You will receive advice on the most appropriate equipment for your needs.

Installation of the equipment you requested may be completed at the time of the visit, or arranged for a later date.

For more information, contact the Lifeline and responder service:

Telephone: (01482)396040

Email: lifeline@eastriding.gov.uk 

How do I cancel the Lifeline and responder services?

To cancel you existing Lifeline agreement it must be placed in writing to the Lifeline and responder service:

East Riding of Yorkshire Council
Lifeline Control Centre
47 – 49 Manorfield Road
YO25 5JE

Tel: (01482) 396040

Email: lifeline@eastriding.gov.uk

What information will I need to set up the Lifeline service?

To set up the Lifeline responder service you will need the following information:

  • details of at least two emergency contacts such as next of kin, a neighbour or a friend who are willing to be called by our team to assist
  • your doctor's name, address and contact details
  • the name, address and contact details of your carer or social worker (if relevant)
  • any relevant medical information

Can I view the annual report for the Lifeline service?

Yes, please see below:

Lifeline annual report 2019-20 (pdf 136kb)

Report summary:

  • equipment installation reports 
  • how we monitor the quality of our Lifeline operators
  • key achievements 
  • what our customers say about the support we provide
  • how we handled Lifeline responder services complaints 
  • how we plan for the future 

Can I request Lifeline and responder services for a friend or relative?

You can request the Lifeline and responder service on behalf of a friend or a relative by completing the form below: 

Apply for Lifeline and responder services

Alternatively, you can visit your nearest customer service centre.

Contact us: 

East Riding of Yorkshire Council
Lifeline Control Centre
47 – 49 Manorfield Road
YO25 5JE

Email: lifeline@eastriding.gov.uk

Tel: (01482) 396040

Referrals to other services:  

You may be able to receive free equipment, such as handrails, to make access around your home easier and safer. To find out more, visit the maintaining independence at home page.

Mobility and falls services 

The Falls Clinic (East Riding) provides a risk assessment service for individuals who need medical attention because of a fall and those who report recurrent falls in the past year.

Find out more by visiting the Humber NHS - Falls Clinic  (external website).

For falls-related enquiries contact our Falls Service:

Tel:  (01482) 478809 / (01482) 861802

Helpline telephone: (01482) 672116

The Falls Service are based at:

East Riding Falls Service
East Riding Community Hospital
Swinemoor Lane
HU17 0FA

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