Coronavirus - changes to social services procedures

Information for care providers.

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What is the latest news from the East Riding of Yorkshire Council?

Please download the latest Care Home newsletter from the table below:

Where can I find national/local guidance and resource packs? 

National/local coronavirus guidance and resource packs for adult social care providers can be found below, these also include guidance on how to reduce risk and keep people safe:

Adult Social Care (ASC) LeadER

Adult Social Care (ASC) LeadER (external website)

Adult Social Care (ASC) LeadER Sign-up page (external website)

ASC LeadER Digital Resources (pdf 172kb)

Adult Social Care Infection Control Fund: Care provider reports to local authorities (pdf 226kb)

Fire and Rescue Service

Fire and Rescue Service Advice (pdf 204kb)

Where can I find out about the capacity tracker?

Below is the documentation detailing how to update the capacity tracker:

Capacity Tracker Updates (pdf 658kb)

Where can I find out about keeping people safe? 

Advice on what to do to access home testing, and further contact information from CHCP for care homes.

CHCP medication services

Email: chcp.carehome-support@nhs.net

CHCP (pdf 348kb)

Home Testing and Retesting July 2020 (pdf 143kb)

What do I do if I have safeguarding concerns as a provider?

The Safeguarding Adults Team continues to meet all of our statutory duties outlined within the Care Act 2014, despite the challenges of COVID-19. 

Where required; staff will have to undertake face-to-face visits in order to ensure the most vulnerable people within our society are effectively safeguarded, with each visit being carefully assessed on an individual basis in order to ensure the safety of the person, safety of our partners from within the provider sector, along with the safety of any Local Authority Officers. 

Before a face-to-face visit staff will discuss this with those involved in the care and support of the person - in order for any risk assessments to be undertaken, along with exploring feasible alternative options.

Contact the Safeguarding Adults Team:

East Riding Safeguarding Adults Partnership (external council website)

Where can I find out about supporting people who have coronavirus?

Please see below the training link for Homes for COVID Patients:

Video: Caring for people with COVID-19 (Out of hospital) (external website)

Mental capacity testing information

Mental Capacity Assessment Form (word)

East Riding Guidance for Mental Capacity and Testing for COVID-19 in care homes (pdf 00kb)

Mental Capacity - good practice prompt for provider sector 2020 (pdf 480kb)

COVID-19 testing and shielded people

Please find attached MCA COVID Testing Guidance which has been developed in collaboration with regional partners. Alongside this sits some good practice prompts and a MCA template that you can use if you so wish. It is acknowledged that you will have your own internal recording tools to clearly document MCA/BI decision making however the attached template is an additional support tool which you can choose to use to evidence your decision making.

If it is identified that you require additional support from a relevant professional in relation to a COVID testing decision please make contact with the ASC COVID Response Team on:

Email: ASCCovid19@eastriding.gov.uk 

and we will liaise with staff in the council's Review Team how will make contact to discuss further.

Shielded People (pdf 440kb)

Patients with dementia

We have been asked that we circulate the attached leaflet advising of the East Riding Care Home Liaison:

Team Humber NHS

The Team offers support for Care Home residents who have complex care needs related to dementia, where the placement is unstable and/or where there are chronic behaviours that challenge.

Where the resident meets the above criteria, Care Homes can make a direct referral (using the attached referral form) to the Liaison Team for support, with this support being both for the individual resident and training support to staff.

Contact details for this service are noted in the attached leaflet:

East Riding Care Home Liaison Team additionally covering Hull (word)

East Riding Care Home Liaison Team (pdf 1mb)

How will finance and payments be made to providers?

Information about finance an payments is available in the downloadable documents below:

Home Care Providers Newsletter - 20 April 2020 (word)

Changes to Finance (word 12kb)

What are the changes to direct payments and personal health budgets? 

Advice for people who buy care and support through a direct payment, as well as local authorities, clinical commissioning groups and those who provide care and support can be accessed via the GOV.UK website:

GOV.UK - Coronavirus (COVID-19): guidance for people receiving direct payments (external website)

What training, support and recruitment is available to providers?

A series of documents and resources for psychological and mental health:


Future Learn - COVID-19: Psychological First Aid (external website)

NHS Staff Support Line (external website)

Mind - Support your team and yourself with our free Guides to Wellness Action Plans (external website)

Mind - Register to download our free Wellness Action Plan guide (external website)

Yorkshire and Humber Public Health Network -  The psychological support needs of the care home workforce during COVID-19 (external website)

Psychological Support Needs - COVID-19 (pdf 349kb)

Car Park Pass details

Car Park Pass FAQs (pdf 157kb)

East Riding of Yorkshire Council support with recruitment

Choose Care Recruitment Hub (pdf 115kb)

Support contact numbers

Please see for your information the support available for care home staff.

Social care and care home staff can access the following number for confidential support (this is the same as the number shared for NHS staff to keep it simple for staff to access).

Call: 0300 131 7000 (7am – 11pm, seven days a week)

Text: FRONTLINE to 85258

Care Home and Social Care Staff also have access to the bereavement support line by Hospice UK:

Call: 0300 303 4434 (8am-8pm, seven days a week)


Social care and care home staff currently have access to SilverCloud, Sleepio, Daylight and Stay Alive (staff and managers can sign up using the link on the People site:

NHS Staff Support Line (external website)

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