National bus pass

What is a national bus pass?

If you are of pensionable age or have a disability, you could be eligible for free bus travel. The national bus pass entitles you to use bus services free of charge.  

Am I entitled to a national bus pass?

The bus pass is available to residents of East Riding of Yorkshire who are:

• People of pensionable age.  You can check your state pension age on the check your state pension page on the GOV.UK website.  
  
• Seriously injured service personnel and veterans who have been awarded a lump sum payment under the Armed Forces Compensation Scheme
  
• A person having a learning disability
  
• Blind or partially-sighted
  
• Profoundly or severely deaf
  
• A person who is medically unfit to drive on grounds other than those of persistent misuse of drugs or alcohol for a minimum of 12 months
  
• A person unable to communicate orally in any language
  
• A person who has a disability or has suffered an injury which has a substantial and long-term adverse effect on their ability to walk.

How do I apply for a pass?

Apply for a national bus pass

Please note: you will be required to submit supporting evidence and photo ID. Read more about the supporting evidence required for your application. 

There is no charge for the pass.

Alternatively, you can apply for your national bus pass at any  customer service centre ,  library or mobile library .

Your pass will be posted to your home address. You will receive your travel pass within 10 working days from the day you submitted your application. 

Do I need supporting evidence when applying for my pass?

Yes, you will need to supply evidence when applying for a national bus pass.  

Proof of address:

• Council tax bill dated within the last 12 months 
  
• Bank statement dated within the last 3 months
  
• Utility bill dated in the last 3 months 
  
• Award letter from the Service Personnel and Veteran Agency dated within the last 12 months 
  
• Benefit award letter from the Department of Work and pensions dated within the last 12 months 
  
• Confirmation letter from social services or another local authority service that confirms that the applicant is a resident 
  
• Local Housing Allowance or other benefit award letter dated within the last 12 months 
  
• Pensions letter from the Pension Service dated within the last 12 months

Proof of age:

• birth certificate
  
• driving licence
  
• passport 
  
• pension card 

Supporting evidence of war veterans:

• War Pensioner’s Mobility Supplement (WPMS)
  
• Proof of Compensation Scheme lump sum

Supporting evidence of learning disability:

• Proof of being registered on local authority social services register as severely learning disabled 
  
• A letter from a specialist doctor, independent health professional, or registered medical practitioner
  
• A statement of SEN or a letter 

Supporting evidence of sight disability:

• Proof of being registered as sight impaired on the local authority social services register 
  
• Certificate of Vision Impairment (CVI) signed by a consultant ophthalmologist with severed sight impaired (blind) ticked 
  
• Written confirmation from an optometrist that an applicant would qualify to be registered as severely sight impaired (blind) 

Supporting evidence of hearing disability:

• Proof of being registered on the local authority social services register as profoundly or severely deaf 
  
• Audiological report from an aural specialist indicating hearing loss has reached 70-95 dBHL (severely deaf) or 95+dBHL (profoundly deaf)
  
• Written confirmation from an aural specialist that an applicant would qualify to be registered as profoundly or severely deaf 

Supporting evidence for medically unfit to drive:

• Recent letter from the DVLA with details of licence withdrawal
  
• Questionnaire completed by your GP or specialist or optometrist

Medically unfit to drive doctors form (pdf 74.5kb opens in new window)

Supporting evidence for ‘without speech’:

Proof of being registered without speech on the local authority social services register

Supporting evidence of severe walking difficulties:

• Proof of Personal Independence Payment (PIP), scoring a minimum of 8 points on ‘moving around’
  
• Proof of DLA, awarded at the higher rate for mobility 
  
• Proof of current Disabled Car Badge
  
• Registered on the local authority social services register as having severe walking difficulties (having a registration is not a guarantee of entitlement)

Photo requirements:

We need a recent photo of you for your travel pass. This should show your head and shoulders and have a plain, light-coloured background. You must be facing forward and looking straight into the camera. It should be:

• maximum size: 20MB
  
• file options allowed: JPG, TIFF or PNG

We can link your national bus pass to your library account so you can use it instead of your library card. If you would like to do this, you will need your library card number when filling the online form. 

Your pass will be sent to your home address at no charge.

Please note: if you cannot provide the evidence requested, you may submit alternative evidence which we may or may not consider. 

Applying at a customer service centre?

If you are applying at a customer service centre , the staff may have the facilities to take a photograph of you but you should check before you go.

Where and when can I use my pass?

You can use your national bus pass on all local bus services in England between 9.30am and 11pm Monday to Friday and at all times on Saturdays, Sundays and Bank Holidays.

You can use your pass on local bus services in London, however, passes are not accepted on buses in Scotland or Wales.

If you are travelling outside the East Riding you are subject to the conditions of the council where your journey starts. Some may allow travel before 9.30am and travel on trains and trams, but you would need to check with them before making your journey.

How do I renew my bus pass?

Your pass is not renewed automatically. When your bus pass is due to expire, it is your responsibility to renew it.

Renew a national bus pass

If you move into the East Riding of Yorkshire from another local authority area you should apply for a new bus pass with the East Riding council. Once you receive your new bus pass you must return your old pass to the local authority that issued it.

Please note: if you have changed your address since you have acquired the travel pass, you need to fill the Change or cancel a national bus pass form first and then apply for a renewal of your pass.

How do I replace my pass?

You may request a replacement travel pass because:

• you would like a new photo on your pass
  
• your pass has been stolen or lost
  
• your pass is damaged or faulty

Replace a national bus pass

Alternatively you can visit a customer service centre or call (01482) 393939 8:30am to 5:30pm Monday to Thursday, 8:30am to 4:30pm Friday.

Please note: replacement of lost or damaged passes carries a charge of £10. Additionally, if you wish to change your name or photo this is also chargeable, unless the changes are made during the renewal process. If your pass has been stolen and you can provide a valid crime reference number, you will not be charged for the replacement of your stolen pass. 

Your pass will be posted to your home address. You will receive your travel pass within 10 working days from the day you submitted your application. 

How do I change details or cancel my pass?

You need to tell us if:

• you have changed your name and/or gender
  
• you have changed your address or are moving out of the area
  
• your medical condition has improved
  
• a travel pass holder is deceased

Change or cancel a national bus pass

Please note: you will need your current bus pass number to change or cancel your bus pass.

What is the companion entitlement?

If you are unable to use buses without assistance, you can apply to have a companion travel with you for free on the bus. This will be a “plus C” logo added to the top right hand corner of your disabled person’s national bus pass.

Having a companion travel free with you is a local facility, valid for cross boundary journeys with neighbouring authorities, where the journey starts or finishes within East Riding or Hull. It is not valid for travel throughout England. You can use your bus pass throughout England, but your companion may be asked to pay the appropriate bus fare when travelling further than the following places:

• Doncaster
  
• Malton
  
• Hull
  
• Pontefract
  
• Scarborough
  
• Selby
  
• York

The pass is not available to children under 11 years of age because at this age a child would normally be accompanied by an adult on the bus. 

How do I add the companion entitlement to my bus pass?

Supporting evidence for the companion element could be:

• A letter from your GP or specialist outlining that you are not capable of travelling independently
  
• Proof of Personal Independence Payment (PIP), scoring a minimum of 8 points on ‘planning and following a journey’. For more information about PIP, visit the personal independence payment page (PIP) on the GOV.UK website.

Add companion element to a national bus pass

Alternatively, you can apply for your national bus pass at any customer service centre or library. Mobile Libraries will continue to carry the paper applications for those in rural areas without adequate internet access. 

If you need more help adding the companion entitlement to your bus pass, call (01482) 395532 8:00am to 5:00pm Monday to Thursday, 8:00am to 4:30pm Friday.

What if I changed my address since I acquired the pass?

If you have changed your address since you have acquired the travel pass, you need to:

• Fill the Change or cancel a national bus pass form first
  
• Apply for a renewal of your pass using the Apply for a national bus pass form.