Privacy notice for highway maintenance

What do we use the information for?

Highway maintenance holds information about individuals so that we can undertake the following tasks effectively:

  • Management and maintenance of the highway network
  • Enforcement of the Highway Act 1980
  • Operational response to highway emergencies
  • Highway insurance claims
  • Liaising with contractors and developers
  • Planning consultations
  • Liaising with partner agencies to deliver highways works
  • Issue licenses.


What information do we hold and use?

Highway maintenance collects and processes the following types of personal data in order to fulfil its legal and statutory obligations and discretionary services:

  • Name, address, telephone number and email addresses regarding any highway issues
  • Name, address, telephone number and email addresses of partner agencies when dealing with highway emergencies
  • Details of any contractors and developers who undertake work on the highway
  • Name, address, telephone number and email addresses contained within any planning consultations
  • Name, address, telephone number and email addresses for any licenses issued including vehicle access packs
  • Name, address, telephone number and email addresses in order to undertake recharges for highway related rechargeable items.


On what grounds do we use the information?

Highway maintenance use information to effectively manage and maintain the highway network. The council has a duty to maintain the highway network under the Highways Act 1980. In an emergency situation highway maintenance provide an emergency response to support East Riding residents.

How do we collect this information?

The personal data highway maintenance collects is provided either by the individual upon request, or via a third party when investigating offences.

Who we share your information with?

Highway maintenance shares information with various internal and external service providers to support the delivery and administration of its legal obligations, statutory duties and discretionary services and/or to comply with contractual obligations relating to them. The following internal and external service providers may be provided with your information for these purposes. 

Your information will not be used for any other purpose.

Type of service/adviser Name Reasons for sharing data
Operational response to highway emergencies

Police and fire, insurers and legal representatives

To provide swift, effective emergency response and to ensure the safety of East Riding residents.

Highway insurance claims
East Riding of Yorkshire Council insurance section and legal services, loss adjusters

To provide advice on any legal claims. To represent the service in court.

In certain circumstances service providers, professional advisers and auditors may also be classed as data controllers.

How long do we store it and is it secure?

Highway maintenance has a retention schedule in place to ensure that information is only held for as long as it is needed. For information on how long your information will be held visit the retention explained page.

Details of how we keep your information secure are available on the general privacy information page. 

What rights do you have?

The rights that you have depend upon the grounds upon which your information is collected. All of the rights you could have are outlined on the data protection page. For the purpose of delivery and administration of highway maintenance's legal obligations, statutory duties and discretionary services and/or to comply with contractual obligations relating to them, individuals will have the following rights:

  • The right of access - You are entitled to see the information Highway Maintenance holds about you and can request a copy by emailing data.protection@eastriding.gcsx.gov.uk
  • The right to rectification - If you believe any information highway maintenance holds about you to be incorrect please email highways.cutomer.care@eastriding.gov.uk and we will amend the information accordingly. 
  • The right to restrict processing - Should you wish highway maintenance to limit how we use your data please email highways.cutomer.care@eastriding.gov.uk with the reason for your request. 
  • The right to data portability – highway maintenance has determined that there will be no requirement for data portability. 
  • The right to object - In addition to the right to limit the use of your data, you also have a right to object to the use of your data for certain actions. Should you wish to object please email highways.cutomer.care@eastriding.gov.uk with the reason for your request.

Highway maintenance may share your information with third parties. You can object to highway maintenance sharing your data with these third parties but this could result in a delay or the inability to process service user requests.

Should you exercise your right to object, it will not limit the information you receive from highway maintenance, as we may still be required by law to provide you with certain information. In cases such as this highway maintenance will take appropriate steps to ensure your request is complied with but that it also fulfils any legal obligation or statutory duty it has to provide you with information or services. 

Where can I find out more?

If you want to know more about how highway maintenance and the council uses information, your rights or have a concern about the way we are collecting or using your personal data, we request that you raise your concern with us in the first instance.

Contact details are available on the general privacy information page. 

Alternatively, you can contact the Information Commissioner’s Office.

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