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East Yorkshire Motor Trade Partnership

A partnership between Trading Standards and the Motor Trade which aims to raise standards, improve customer satisfaction and promote a fair, safe and honest trading environment.

What is the Motor Trade Partnership?

It is a partnership between East Riding of Yorkshire Council and the motor trade within the area.

The aim of the partnership is to improve customer satisfaction and to promote a fair, safe and honest trading environment.

The partnership is open to businesses that have traded in the area for a minimum of 6 months. Prior to being admitted, members will be audited by Trading Standards.

Members are broken down into groups:

Group A – new vehicle sales

Group B – used vehicle sales 

Group C – repairs and servicing 

The partnership is voluntary and there is a membership fee.

Download a leaflet explaining the East Yorkshire Motor Trade Partnership.

East Yorkshire Motor Trade Partnership Leaflet (pdf 2mb opens in new window)

What are the requirements for membership?

By joining the partnership, businesses are demonstrating a commitment to customer care and fair trading. 

All businesses in the Partnership will agree to follow terms and conditions and trade to the spirit and letter of the law.

Motor Trade Partnership terms and conditions (pdf 160kb opens in new window)

Members will pass an audit before being admitted to the partnership to ensure the strict terms and conditions are being met.

Motor Trade Partnership audit form (pdf 84kb opens in new window)

Members must have adequate systems in place to ensure vehicles are accurately described, correctly priced and sold in a roadworthy condition.

Members must have an effective customer complaints procedure.  Each member will have a dedicated "complaints contact", whose contact will be readily available.

In addition there are particular requirements for each Group:

New vehicle sales (Group A)

  • Vehicles for sale or an equivalent demonstration will be available for test drive at no extra cost

Used vehicle sales (Group B)

  • MOT certificates must be valid for a minimum of 6 months
  • All used vehicles will be checked for accurate mileages and descriptions and any adverse history will be declared
  • Any vehicle for sale shall be available for test drive at no extra cost to the consumer

Repairs and servicing (Group C)

  • No work will be carried out without customer’s permission
  • An estimate for costs of work will be given prior to any work commencing
  • Parts replaced during repair will be made available to the consumer where practicable
  • Used or reconditioned parts will only be used if agreed with customer first

What are the advantages to business?

  • Recognition of business standards and good practice
  • Increased consumer confidence
  • Trading Standards will endeavour to promote the partnership to consumers
  • Authorised use of the dedicated partnership logo
  • Single Trading Standards point of contact
  • Certificate of membership for display
  • Supply of leaflets and window sticker to promote membership to the partnership
  • Increased consumer confidence

How do I apply to become a member?

Download the application form

Motor Trade Partnership application form (pdf 80kb opens in new window)

And then send the completed form to the following address with the required payment of £130+VAT (£156 including VAT):

Trading Standards
Calibration Test Centre
Brudenell Way
Dane Park Road
Hull
HU6 9DX

Once trading standards have received your application, a date will be arranged for the audit to take place.

If membership is refused, guidance will be provided to help the business reach the standard appropriate for membership.  If a further application is then made within the same year you will not be required to pay an fee.

The annual membership fee is currently £130+VAT (£156 including VAT).

The fees will be reviewed on an annual basis

Where can I go for further guidance and information?

Further information and guidance can be obtained from the Trading Standards service.

Contact by:

Email: trading.standards@eastriding.gov.uk

Telephone: (01482) 396301

Fax: (01482) 803154

The preferred method of contact is by email.

Who is a member of the Motor Trade Partnership and how can I contact them?

The following table will list the members of the East Yorkshire Motor Trade.

Download the table listing members and their contact details

Membership list and contact details (pdf 83kb opens in new window)